Secured Messaging – How Privenote Solves the Problem of SMS Permanence

Secured messaging is a way to communicate with others through a secure interface that protects your data. It offers many cybersecurity features including end-to-end encryption and self-destructing messages.

Hospitals need a comprehensive collaboration and communication platform that goes beyond SMS texting. A solution must help them meet HIPAA compliance and make it easier to communicate with colleagues across multiple platforms/devices.

Message Permanence

The ephemeral nature of messaging is reshaping the way we communicate. Snapchat, for instance, is one of many ephemeral messaging apps that allow users to send messages which disappear after being viewed. Message permanence, however, is still an issue with these types of communications.

Privnote is a simple to use solution that provides the ability to create notes which self-destruct after they have been read. It is free to use, requires no registration or personal details, is secure and adds a password for additional security. All you need to do is write the note, encrypt and send it. The note never exists in unencrypted form outside of the client browser.

Message Retention

Simple SMS text messaging that comes standard on smartphones is not a secure way to communicate PHI. It is often used in hospitals despite warnings from their IT departments, but many healthcare organizations lack the tools to replace this unsecure communication method with a more robust solution.

HIPAA and HITECH compliant secure messaging apps offer the same ease of use as instant messaging applications but are designed with the security that is required by industry regulations. This security protects against data breaches, regulatory noncompliance, and message loss.

The most secure way to send messages is with end-to-end encryption. This means that only the people who are communicating with one another can read the messages – not Internet service providers, app makers or the government. A number of secure messaging apps feature this capability, including privnote.

While other private messaging apps focus on encrypting live chat sessions, privnote offers an ephemeral alternative by creating unique URLs for notes and allowing recipients only one opportunity to view the content before it is deleted forever. This is more secure than the ephemeral features of other apps that are tied to permanent user profiles, contact lists and usage logs.

A successful deployment of a new communication tool requires careful planning. Hospital IT teams can help by identifying a clinical leader who is willing to champion the new technology and promote its availability among other clinicians. This will increase adoption rates and can help to overcome any resistance that might have otherwise hindered the success of a new communications solution.

Message Retrieval

Unlike the popular messaging apps, privnote’s server-based approach protects data when it’s transferred to others outside of a company’s borders. This also helps it meet compliance regulations such as HIPAA.

Additionally, the app uses open source software which allows security experts to audit its code in public view to ensure that no third parties have access to users’ conversations. It also doesn’t require the use of login credentials, which makes it more secure than SMS text messaging.

While the advantages of secure messaging for healthcare are clear, many hospital communication tools have not yet caught up. To solve these challenges, a new generation of mobile apps is emerging that can bring together a variety of clinical information systems and devices into one seamless, integrated communications hub. These applications allow clinicians to spend less time finding care team members and more time treating patients.

Ideally, this type of secure messaging solution should include integration with EHRs to facilitate fast text notification of system-generated alarms and support a single channel for correspondence. Similarly, it should support the ability to send and receive referrals, specialist reports, pathology results, radiology reports and hospital discharge summaries. Finally, it should allow clinicians to quickly communicate with patients directly, regardless of their device type.

Message Security

Message security is the process of adding a digital signature and encryption to a message. This provides protection all the way to the receiver and is often used in conjunction with email security to protect data that is transmitted over the internet. Message security also includes email authentication, which requires the sender to add security tokens that verify identity to the message header.

The best encrypted messaging apps offer end-to-end text encryption to keep your conversations private and prevent unauthorized parties from accessing them. This is especially important for businesses that exchange sensitive information with customers over SMS. Unencrypted messages can be intercepted by hackers, sold to advertisers, and used to commit other crimes such as identity theft or fraud.

Encryption can also help to mitigate risks posed by third-party app providers. For example, Apple’s iMessage uses encryption between users but the data is backed up to iCloud where hackers could gain access and potentially expose sensitive customer data. This type of data exposure can lead to regulatory fines and penalties in the United States and other countries that regulate business operations.

Having an all-in-one messaging platform that can secure text and direct messages, as well as files, is essential for today’s mobile workforce. Companies must protect data across all platforms to reduce their risk of a cybersecurity breach and ensure compliance with business regulations, such as HIPAA in the US and various data privacy laws abroad.

Author: sonal gupta

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